Maintenance Programs

The HVAC system is one of the most expensive pieces of equipment in a home. Most systems don't fail overnight. They usually give warning signs first—weak capacitors, dirty coils, clogged drains, loose electrical connections. Just like changing the oil in your vehicle, regular maintenance helps keep it running efficiently, reduces the chance of unexpected breakdowns, and can help the system last longer.

Top Level Comfort offers preventative HVAC maintenance programs for homeowners across Sanford, NC and the Triangle and Sandhills. Our maintenance program helps us catch those issues early, which can save a homeowner money, help the system last longer, and reduce the chance of an unexpected breakdown when the heating or cooling is needed the most. While no maintenance program can prevent all failures, regular inspections often identify issues before they become major repairs.

Our Maintenance Program Options

Annual and semiannual program options include equipment cleaning, inspections, and performance checks to help support reliable operation and catch small concerns before they become larger repairs. Program options include:

Essential Program — Smart Care, Simple Protection. One maintenance visit per year.
Preferred Program — Comprehensive Care, Equipment Protection. Two maintenance visits per year.
Excellence Program — Comprehensive Care, Maximum Benefits. Two maintenance visits per year—spring and fall (two-year initial contract required).

Compare Our HVAC Maintenance Programs

Annual and monthly prices are separate payment options. Sales tax is included in the prices shown.

Essential Program

Smart Care. Simple Protection.

Annual payment option: $140 annually
Monthly payment option: $13 monthly
One maintenance visit per year
Sales tax included

What’s included:

One comprehensive inspection per year — A thorough annual visit to help keep your system running properly.
System performance check — Key components are inspected for proper operation and efficiency.
Early issue detection — Identify developing problems before they turn into costly repairs.
Peace of mind — Routine maintenance helps protect comfort and extend system life.
Filter change reminders — Get timely reminders to help maintain clean airflow and better indoor air quality.
No blackout dates — During periods of extreme temperatures, TLC reserves service availability for contract and program customers.

Preferred Program

Comprehensive Care. Equipment Protection.

Annual payment option: $220 annually
Monthly payment option: $20 monthly
Two maintenance visits per year
Sales tax included

What’s included:

Essential Program — Includes all Essential Program benefits.
Two precision tune-ups — Spring and fall tune-ups keep your system running at peak performance all year long.
10% discount on repairs — Receive 10% off the total repair charge.

Excellence Program

Comprehensive Care. Maximum Benefits.

Annual payment option: $440 annually
Monthly payment option: $40 monthly
Two maintenance visits per year—spring and fall
Sales tax included
Two-year contract required

What’s included:

Preferred Program — Includes all Preferred Program benefits.
24 disposable air filters each year — Delivered annually.
Additional 10% off Repairs — Receive 20% off the total repair charge (the Preferred 10% plus an additional 10%).
$75 annual credit — The $75 annual credit becomes available at renewal. Unused credit accumulates up to a maximum balance of $450 and may be applied toward a repair or replacement. If the contract is not renewed, unused credit expires 90 days after the current contract ends.
No diagnostic fees — Save when service is needed.
5-year loyalty reward — After five consecutive years in the Excellence Program, receive a $100 loyalty credit toward a repair or replacement. If the contract is not renewed, unused loyalty credit expires at the end of the current contract.

Pricing is based on one system per location. Additional systems receive a 30% additional-system discount. Sales tax is included in the program pricing shown on each plan.

Save More With Your Neighbors

Want even more value? Invite your neighbors to join you! When 10 or more homeowners in the same neighborhood enroll together, each participating homeowner receives 15% off program enrollment for their main system.

Additional systems receive the 30% additional-system discount. The neighborhood discount does not apply to additional systems, and the two discounts are not combined on the same system.

Terms and Conditions

This Agreement becomes effective upon receipt of payment or enrollment in the monthly automatic payment plan.
The initial agreement term is twelve (12) months for the Essential and Preferred Programs and twenty-four (24) months for the Excellence Program.
This Agreement includes the number of preventative maintenance inspections and performance evaluations specified for the selected program during each Agreement term.
All maintenance visits included in the selected program must be scheduled and completed during each Agreement term. Unused maintenance visits expire at the end of the applicable Agreement year and have no cash value.
Customers enrolled in the monthly payment option authorize Top Level Comfort to automatically charge the payment method on file each month until this Agreement is canceled in accordance with these Terms and Conditions.
Unless canceled by either party, this Agreement will automatically renew for additional one-year terms, including the Excellence Program after its initial twenty-four (24) month term. Renewal pricing shall be the rate in effect at the time of renewal.
The Customer may cancel the Agreement by providing written notice at least 30 days prior to the renewal date. Cancellation during an active Agreement term does not entitle the Customer to a refund for services already provided. If a Customer cancels the Excellence Program during its initial twenty-four (24) month term, a cancellation fee of $150 applies.
Top Level Comfort may cancel or decline renewal by providing written notice if the covered equipment is determined to be unsafe, improperly installed, obsolete, beyond economical repair, or if the Customer fails to meet the terms of this Agreement.
Maintenance appointments are normally scheduled Monday through Friday between 8:00 a.m. and 4:00 p.m.
This Agreement covers preventative maintenance services only and does not include repairs, replacement parts, refrigerant, or emergency service unless specifically stated.
Maintenance inspections help identify developing issues but do not guarantee against future equipment failure.
Recommendations identified during maintenance are not required to maintain Agreement eligibility; however, Top Level Comfort is not responsible for failures resulting from declined repairs.
This Agreement may be transferred to a new homeowner at the covered property upon written approval by Top Level Comfort.
Preferred Program customers receive 10% off the total repair charge. Excellence Program customers receive 20% off the total repair charge (the Preferred 10% plus an additional 10%).
Excellence Program customers receive 24 disposable air filters each year, delivered annually.
The Excellence Program $75 annual credit becomes available at renewal. Unused credit accumulates up to a maximum balance of $450 and may be applied toward a repair or replacement. If the contract is not renewed, unused credit expires 90 days after the current contract ends.
After five consecutive years in the Excellence Program, customers receive a $100 loyalty credit toward a repair or replacement. If the contract is not renewed, unused loyalty credit expires at the end of the current contract.
When 10 or more homeowners in the same neighborhood enroll together, each participating homeowner receives 15% off program enrollment for their main system. Additional systems receive the 30% additional-system discount. The neighborhood discount does not apply to additional systems, and the two discounts are not combined on the same system.

Exclusions

The following services are not included:

Diagnostic service calls are excluded unless included in the selected program. The Excellence Program includes no diagnostic fees for the covered system.
Emergency or after-hours service
Refrigerant or refrigerant adjustments
Refrigerant leak detection or repair
Coil cleaning beyond normal inspection
Ductwork repairs or modifications
Electrical repairs
Corrective repairs
Replacement parts
Equipment replacement
Manufacturer warranty administration
Repairs resulting from power surges, flooding, fire, pests, vandalism, or misuse.

Any repairs identified during the inspection will be quoted separately and require Customer approval before work is performed.

Call (919) 935-2112 or email contact@tlcomfortnc.com to learn about our maintenance programs and sign up. Business hours: Monday–Friday, 8:00 a.m.–4:30 p.m., with after-hours availability when needed.